Delivery & Returns
Please be advised that once an order has been processed, we are unable to amend or cancel the order, due to the fast processes we have in place.
All orders placed online will be shipped to you using the shipping service bought and applied when you placed your order and cannot be picked up from our warehouse.
We will endeavour to dispatch all orders as soon as possible, always ensuring the chosen shipping method timings are met. This does not include orders placed during a sale or peak trading period as we may experience delays in processing orders.
Although express services are fast, unfortunately we can’t guarantee timings as it depends on the destination. Occasionally, carriers experience delays and as much as we don’t like it, they are out of our control. We do not accept any liability and you agree to release us from all liability arising out of any delay in shipping and delivering an order.
Standard Shipping is FREE, or you can upgrade to Express for $15.00.
Same day delivery is available for Sydney Metro only for $20.
All international orders are shipped using Express Courier International with Australia Post and will be delivered by the local postal service once in the destination country.
International shipping rates are listed below (these rates may change from time to time):
- New Zealand $14.95
- North America, Canada, Europe $20.00
- Asia and the Pacific $20.00
- Rest of the world $35.00
Please note that any customs and duties taxes which may be incurred are not the responsibility of That Hippie Co. and we are not aware of what they might amount to. You are responsible for paying any taxes or duties applicable to your order. Please make sure you contact your local customs office to find out more if you have any concerns.
TRACKING YOUR ORDER
Once your order has been dispatched, you will receive a confirmation email with a link to track the progress of your order. You can also access this by going My Orders.
If you have further enquiries as to where your order is, you can contact our Customer Care team via live chat, or by emailing firstname.lastname@example.org.
That Hippie Co. will not accept any refunds or exchanges on product purchased due to health regulations unless faulty or damaged.
To return faulty or damaged goods, please send an email to email@example.com and return the product to:
That Hippie Co.
Level 1, 94 Beattie Street, Balmain NSW 2041